Job Details

The successful candidate will provide reception and front desk services to the QCTO.

Key functions:

• Manage the QCTO front desk by performing switchboard and receptionist duties.
• Receiving visitors at the front desk by greeting, welcoming, and directing them appropriately.
• Answering, screening and forwarding incoming phone calls.
• Receiving, sorting and distributing daily mail/deliveries.
• Maintain and control visitor register at reception.
• Providing relevant and accurate information about the QCTO in-person and via phone/email.
• Assist in resolving clients' issues and/or complaints, escalating unresolved issues to the relevant persons.
• Maintaining office security by following safety procedures and controlling access via the reception desk.
• Performing other administrative and support duties such as arranging travel and accommodations, and prepare vouchers for the Marketing and Communication personnel, filing, photocopying, transcribing and emailing.

Requirements:

• Matric Certificate.
• A recognized three-year Occupational Qualification or National Diploma (NQF Level 6) in Office Management, Secretarial Management, Customer Relations, or Public Relations.
• A minimum of 2 years’ experience as a receptionist including switchboard operator.

Knowledge in:

• Public service administration
• Relevant government legislation
• Operation of Telecommunication System Receptionist Etiquette

Skills required:

• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Client orientation and Customer focus
• Strong administrative, organizational and general office management skills
• Ability to act with discretion
• Ability to be resourceful and proactive when issues arise

APPLICATION PROCEDURE: 

APPLICATION PROCEDURES: -

1. Applications must be accompanied by:

1. Comprehensive CV
2. Names, email addresses and contact numbers of three (03) work-related referees should be provided.

1. NB: No physical or emailed applications will be accepted.
2. Applicants that fail to comply with ALL or ANY of the requirements stated above will be automatically disqualified.
3. Appointment of a successful candidate is subject to verification of qualifications and  Other verifications such as criminal record. By submitting your application, you agree that the QCTO will conduct vetting that includes reference checks with your previous employer/s.
4. Internal and external applications will be considered.
5. Applications received after the closing date will not be considered.

NOTE

1. Correspondence will only be entered into with short-listed candidates. If you have not  been contacted within three (3) months after the closing date of this advertisement  please consider your application unsuccessful.
2. Shortlisted candidates may be required to undergo competency assessments to determine their eligibility to be invited for interviews.
3. QCTO is an equal opportunity employer committed to the principles of Employment  Equity. It is our intention to promote equity through the filling of all numeric targets  as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. Preference will be given to  underrepresented groups as per the QCTO Employment Equity targets. Women and  people with disabilities are encouraged to apply.
4. QCTO reserves the right not to make an appointment for the post/s advertised and/  or not to fill the advertised post/s.